Sleep deprivation is probably the number one drawback of being a call center agent. Employees working in the IT call centers and BPO's can suffer from these sleep problems for the following reasons:
- They keep odd hours to be able to service the US. (They are often better from a health perspective when working with companies from the UK, based on time zone differences.)
When they deprive themselves of sleep, we see several things happen -- everything from cognitive dysfunction (They answer questions poorly, and do not come up with creative solutions.) to health problems (Mainly, immunosuppression -- they get sick more easily since they cannot fight disease -- and this means higher absenteeism.)
- They drink caffeine throughout the night to stay awake. This causes several problems, from autonomic nervous system side effects (the jitters) to not being able to relax once they are off of work.
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